How-To

Delivery

a.Pick-Up (recommend)


<How-To>
Please contact us within 10 days (weekends and national holidays excluded) of purchase to arrange bike pick up and related matters.

 

<Pick-Up Stores>
GEARLAB
Phone +886 2 2708 1036
Address  1F, No. 32, Lane 244, Rui An Street, Taipei City 106, Taiwan

 

<Pick-Up Time>
Opening Hours  Mon. – Fri.  09:30 a.m. ~ 06:30 p.m.

Please contact our service line +886 2 2708 1036 to make sure we are opening on weekend or not.

 

Payment

a. PayPal

<How-To>
Visa, MasterCard, and American Express accepted through PayPal. Debit cards displaying a MasterCard, Visa, and American Express logo are also accepted.

b. Pay in Cash

 

After-Sales Service

<Return Policy>
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions :

  • Items must be returned within 7 days of purchase with the original receipt or other proof of purchase
  • You must provide your name and address
  • The returned items must be unused with the original packaging.
  • If you request a refund, the purchase price will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the item to us
  • Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

Privacy Policies

Protecting your privacy and the confidentiality of your personal information is very important to us.

We may collect your personal information when required by law but generally we collect personal information from you (or about you) to allow us to: supply you with tailored products, services or offers that may benefit you; better communicate with you; improve your experience with us; and notify you about our new products and services, discounts, promotions or upcoming events. Personal information collected or received by us will only be used for the stated purpose for which it was provided.

Your personal information may be stored by us in various forms including both electronic and hardcopy. You should be aware that there are inherent risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorized access, modification or disclosure of such personal information.

It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us if your details change. If you do not wish to use the internet to transmit personal information you can mail or phone the Privacy Officer. If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so.